Veterinary Client Experience Lead

Banfield Pet Hospital; Florida; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Dental Insurance

Vision Insurance

Pet benefits

Job summary

Banfield Pet Hospital in Florida is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing productivity and ensuring friendly, efficient service. You will educate clients about wellness plans and services and support the veterinary team to deliver top-quality care.

The role requires strong communication, multitasking, and a commitment to customer service, with a focus on a welcoming client experience and reliable appointment scheduling.

Qualifications

• Fluent English communication, written and spoken.
• Ability to multi-task and manage multiple clients and pets.
• Strong customer service and office coordination skills.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Educate clients about Optimum Wellness Plans, preventative care, and services.
• Assist with documentation, pet records, and payments; schedule appointments.

Skills

Fluent English

Customer service

Communication

Time management

Multitasking

Job description

Banfield Pet Hospital in Florida is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing productivity and ensuring friendly, efficient service. You will educate clients about wellness plans and services and support the veterinary team to deliver top-quality care.

The role requires strong communication, multitasking, and a commitment to customer service, with a focus on a welcoming client experience and reliable appointment scheduling.