Pet Care & Client Experience Coordinator

A Caring Doctor (Texas), P.C.; Katy (TX); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company 401(k) match

Paid Time Off

Job summary

Mars, Inc. is seeking a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure excellent client communication in a welcoming hospital environment.

The role emphasizes promoting wellness plans, delivering courteous service, and maintaining accurate records. Candidates should be able to multi-task, manage schedules, and contribute to a positive client experience.

Qualifications

• Leadership and customer-focused collaboration required.
• Strong communication with clients and associates.
• Ability to manage multiple tasks and workflows.
• Comfort with documenting client and pet information accurately.

Responsibilities

• Coordinate client and pet flow through the hospital to maximize productivity.
• Provide friendly, professional service and educate clients about care and services.
• Promote hospital services and wellness plans to encourage returns and referrals.
• Handle inbound and outbound client communications and scheduling.
• Maintain accurate financial balances and complete opening/closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Organizational Ability

Client Service

Priority Setting

Education

DVM (for Full-Time DVMs)

Job description

Mars, Inc. is seeking a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure excellent client communication in a welcoming hospital environment.

The role emphasizes promoting wellness plans, delivering courteous service, and maintaining accurate records. Candidates should be able to multi-task, manage schedules, and contribute to a positive client experience.