Pet Care Client Experience Specialist

Medical Management International, Inc.; Florida; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Retirement Plans (401k/ROTH) match

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Job summary

Banfield, a veterinary hospital network, seeks a Client Service Coordinator in Florida to drive client and pet flow, support a productive veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on pet health, schedule visits, and assist with invoices while maintaining smooth operations.

The role emphasizes excellent communication, organizational skills, and a patient-first approach to foster client loyalty and promote wellness plans.

Qualifications

• Leadership and customer-focused mindset required.
• Strong written and verbal English communication.
• Excellent organizational skills and attention to detail.
• Problem solving and active listening abilities.
• Commitment to high-quality client service and care.

Responsibilities

• Promote hospital services and route clients/pets for smooth flow.
• Maximize pets seen by maintaining an efficient hospital workflow.
• Provide professional, friendly service and educate clients about pet health.
• Assist incoming clients with documentation, pet history, and invoicing.
• Manage finances with accurate balances and proper opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield, a veterinary hospital network, seeks a Client Service Coordinator in Florida to drive client and pet flow, support a productive veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on pet health, schedule visits, and assist with invoices while maintaining smooth operations.

The role emphasizes excellent communication, organizational skills, and a patient-first approach to foster client loyalty and promote wellness plans.