Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; Fairfax (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We aim to exceed pet owners' expectations with excellent service and a friendly, professional approach.

As the face of the practice, the CSR sets the tone, greeting clients and guiding their pets, handling scheduling, payments, and product recommendations while educating on basic pet care. Equality and inclusion are emphasized across the team.

Qualifications

• Greet visitors and answer telephones.
• Guide clients and their pets to exam rooms.
• Explain and discuss fees with clients.

Responsibilities

• Customer service functions: greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees; process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We aim to exceed pet owners' expectations with excellent service and a friendly, professional approach.

As the face of the practice, the CSR sets the tone, greeting clients and guiding their pets, handling scheduling, payments, and product recommendations while educating on basic pet care. Equality and inclusion are emphasized across the team.