Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Shelton (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k) plan

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We are looking for a personable, professional service extraordinaire to greet clients, manage appointments, and guide their pets through the visit with a focus on exceptional care.

The CSR acts as the face of the hospital, handling calls, explaining services and fees, and supporting medical records and client communications. Competitive benefits are offered as part of our team environment.

Qualifications

• Front desk/phone etiquette and client interaction experience.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general pet care and husbandry.

Skills

Customer service

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We are looking for a personable, professional service extraordinaire to greet clients, manage appointments, and guide their pets through the visit with a focus on exceptional care.

The CSR acts as the face of the hospital, handling calls, explaining services and fees, and supporting medical records and client communications. Competitive benefits are offered as part of our team environment.