Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Woodbridge Township (NJ); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Paid vacation/sick days

401(k)

Résumé du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will be the friendly face of the practice, handling client interactions, appointments, payments, and product recommendations for pets.

Responsibilities include greeting clients and pets, scheduling, outreach calls, fee explanations, and education on basic pet care while maintaining records and keeping the facility clean and organized.

Qualifications

Responsabilités

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and to prospective clients.
• Explain fees and process payments.
• Recommend and obtain products/services, including prescriptions.
• Answer questions on products/services and educate on general animal care (heartworm, housebreaking, fleas/ticks).
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness and order inside and outside the facility.

Description du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. The CSR will be the friendly face of the practice, handling client interactions, appointments, payments, and product recommendations for pets.

Responsibilities include greeting clients and pets, scheduling, outreach calls, fee explanations, and education on basic pet care while maintaining records and keeping the facility clean and organized.