Veterinary Client Service Specialist

Pet Services of Washington, P.S.; Salt Lake City (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a personable Client Service Representative to greet clients and their pets, guide them to exam rooms, and support the front desk team.

The CSR will schedule appointments, answer phones, present and explain fees, process payments, and help identify products and services for pets.

A focus on clear communication, client education on basic animal care, and maintaining organized medical records and a clean, welcoming environment.

Qualifications

• Experience as a CSR in veterinary or healthcare setting.
• Excellent customer service skills.
• Ability to explain fees and process payments.
• Comfort educating clients on pet care.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls.
• Present and explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain a neat and clean facility inside and outside.

Skills

Customer service

Scheduling

Verbal communication

Sales ability

Product knowledge

Job description

VCA Animal Hospitals is seeking a personable Client Service Representative to greet clients and their pets, guide them to exam rooms, and support the front desk team.

The CSR will schedule appointments, answer phones, present and explain fees, process payments, and help identify products and services for pets.

A focus on clear communication, client education on basic animal care, and maintaining organized medical records and a clean, welcoming environment.