Client Service Representative

Pieper Veterinary; Essex (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Pieper Veterinary in Essex, CT is seeking a friendly Client Service Representative to be the first point of contact for clients. You will support daily operations, ensure a welcoming environment, and uphold exceptional client service for pets and their families.

This role emphasizes fast-paced client interactions, accurate scheduling, and collaboration with veterinarians and staff to maintain a smooth hospital workflow.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly demeanor and compassionate approach.
• Strong organizational and multitasking abilities.
• Comfortable answering phones and interacting with clients throughout the day.
• Reliable attendance and weekend availability.

Responsibilities

• Answer incoming calls and assist clients with questions and scheduling needs.
• Schedule appointments and manage appointment flow.
• Check patients in and out accurately.
• Process payments and maintain client records.
• Assist clients with prescription refill requests and general inquiries.
• Support veterinarians and hospital staff with administrative tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Phone etiquette

Job description

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Core Values

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We Love What We Do

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

Team Sport

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co-workers. We have each other’s back. We ask “How can I help?”

Laughter

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

We Can Handle It

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

Good People Work Here

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

Pay: $17.00-$23.00/hour (based on experience)

Schedule: Full-Time

BENEFITS

WHY ESSEX VETERINARY CLINIC

Essex Veterinary Clinic is seeking a friendly, professional, and customer-focused Client Service Representative to join our team. As the first point of contact for our clients, you will play a critical role in creating a welcoming environment while supporting the daily operations of our busy veterinary practice.

This role is ideal for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

At Essex Veterinary Clinic, we believe exceptional client care is just as important as exceptional patient care. Our Client Service Representatives are essential members of the healthcare team and help ensure every visit is a positive experience for pets and their families.

Learn More About Us: https://pieperveterinary.com/locations/essex/

WHAT MAKES THIS OPPORTUNITY SPECIAL

Make a Difference Every Day

• Be the first impression of the practice for clients and their pets
• Help create a welcoming, professional, and compassionate experience
• Build relationships with clients and support the human-animal bond

Variety in Your Day

• Answer incoming phone calls and assist clients with questions and scheduling needs
• Schedule appointments and manage appointment flow
• Check patients in and out efficiently and accurately
• Process payments and maintain accurate client records
• Assist clients with prescription refill requests and general inquiries
• Support veterinarians and hospital staff with administrative needs

Team-Focused Environment

• Work closely with veterinarians, technicians, assistants, and fellow client service team members
• Be part of a collaborative and supportive hospital culture
• Contribute to exceptional patient and client care every day

REQUIRED QUALIFICATIONS

• Excellent customer service and communication skills
• Professional, friendly, and compassionate demeanor
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Comfortable answering phones and interacting with clients throughout the day
• Basic computer proficiency and ability to learn practice management software
• Reliable attendance and weekend availability
• Ability to work both independently and as part of a team

PREFERRED QUALIFICATIONS

• Previous veterinary clinic or animal care experience
• Experience scheduling appointments and managing client communications
• Knowledge of veterinary terminology
• Experience with veterinary practice management software
• Passion for working with pets and the people who love them

LET'S TALK!

We know that considering a new opportunity is a big decision, and we're committed to making the process comfortable and confidential.

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary/COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Pieper Veterinary is proud to be part of the COVE Animal Health family. Follow Pieper on social media, and connect with COVE on LinkedIn for more updates.