Pet Care Front Desk Specialist

Pieper-Veterinary-3; Centerbrook (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Essex Veterinary Clinic is seeking a friendly Client Service Representative to be the first contact for clients and their pets, delivering welcoming service while supporting daily operations of a busy veterinary practice.

In this full-time, hourly role, you will answer phones, schedule appointments, check patients in and out, process payments, and assist with prescriptions, working closely with veterinarians and nurses to ensure a smooth visit for every family.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly, and compassionate demeanor.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Comfortable answering phones and interacting with clients.
• Basic computer proficiency and ability to learn practice management software.
• Reliable attendance and weekend availability.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming phone calls and assist clients with questions and scheduling needs
• Schedule appointments and manage appointment flow
• Check patients in and out efficiently and accurately
• Process payments and maintain accurate client records
• Assist clients with prescription refill requests and general inquiries
• Support veterinarians and hospital staff with administrative needs

Skills

Customer service

Communication

Organization

Multitasking

Phone etiquette

Team collaboration

Computer skills

Weekend availability

Attendance reliability

Job description

Essex Veterinary Clinic is seeking a friendly Client Service Representative to be the first contact for clients and their pets, delivering welcoming service while supporting daily operations of a busy veterinary practice.

In this full-time, hourly role, you will answer phones, schedule appointments, check patients in and out, process payments, and assist with prescriptions, working closely with veterinarians and nurses to ensure a smooth visit for every family.