Veterinary Client Experience Specialist

Urban Veterinary Care; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Urban Vet Care is seeking a full-time Client Services Representative to greet clients and pets, manage appointments, and support the reception area in a busy downtown Denver veterinary hospital.

The ideal candidate is friendly, professional, reliable, and passionate about providing outstanding service to clients and their pets. Monday, Tuesday, Thursday, and Friday shifts are required.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and handle a fast-paced environment.
• Strong organizational skills and attention to detail.
• Previous experience in a veterinary or medical setting is preferred but not required.

Responsibilities

• Greet clients and pets upon entering the hospital.
• Ensure the reception area, lobby, and exam rooms are clean and odor-free.
• Verify and update addresses and phone numbers on medical records.
• Weigh pets at each hospital visit and record in their medical file.
• Schedule appointments and surgeries according to hospital policy.
• Answer phone calls in a friendly, prompt and professional manner.
• Record all medical information, including requests and all communications by clients, referring veterinary hospitals, doctors, and other staff in medical records.
• Balance cash and reconcile credit at the end of each day/shift.
• Maintain the appointment schedule.
• Retrieve, update, and file patient records and obtain client consent forms.

Skills

Excellent communication

Multitasking

Organizational skills

Teamwork

Customer service

Job description

Urban Vet Care is seeking a full-time Client Services Representative to greet clients and pets, manage appointments, and support the reception area in a busy downtown Denver veterinary hospital.

The ideal candidate is friendly, professional, reliable, and passionate about providing outstanding service to clients and their pets. Monday, Tuesday, Thursday, and Friday shifts are required.