Veterinary Client Services Pro - Front Desk & Pet Care

Thrive Pet Healthcare; Salt Lake City (UT); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) matching

Paid parental leave

Holiday pay incentives

Pet discounts

Job summary

Advanced Veterinary Care of Utah is seeking a Full-Time Client Service Representative to join our growing team. We aim to exceed client expectations with state-of-the-art veterinary care in a clean, caring environment.

The role requires a strong team player who can handle a weekend shift and deliver compassionate service. As the first point of contact, you will manage phone lines, scheduling, invoicing, and maintaining our lobby.

Qualifications

• Must be able to handle a sometimes-high stress work environment.
• Strong customer service and communication skills are required.
• Ability to manage appointments and coordinate with specialists.

Responsibilities

• Answering multiple phone lines.
• Making appointments for specialists and understanding specialties.
• Invoicing and processing cash, credit, and checks.
• Cleaning and maintaining rooms and the lobby.
• Triaging calls and incoming patients, including emergencies.

Skills

High-stress handling

Answering multi-line phones

Appointment scheduling

Customer service

Emailing/scanning/faxing

Cash/credit/check transactions

Cleaning and lobby maintenance

Phone triage

Emergency professionalism

Job description

Advanced Veterinary Care of Utah is seeking a Full-Time Client Service Representative to join our growing team. We aim to exceed client expectations with state-of-the-art veterinary care in a clean, caring environment.

The role requires a strong team player who can handle a weekend shift and deliver compassionate service. As the first point of contact, you will manage phone lines, scheduling, invoicing, and maintaining our lobby.