Client Services Representative full time

Urban Veterinary Care; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Urban Vet Care is seeking a full-time Client Services Representative to greet clients and pets, manage appointments, and support the reception area in a busy downtown Denver veterinary hospital.

The ideal candidate is friendly, professional, reliable, and passionate about providing outstanding service to clients and their pets. Monday, Tuesday, Thursday, and Friday shifts are required.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and handle a fast-paced environment.
• Strong organizational skills and attention to detail.
• Previous experience in a veterinary or medical setting is preferred but not required.

Responsibilities

• Greet clients and pets upon entering the hospital.
• Ensure the reception area, lobby, and exam rooms are clean and odor-free.
• Verify and update addresses and phone numbers on medical records.
• Weigh pets at each hospital visit and record in their medical file.
• Schedule appointments and surgeries according to hospital policy.
• Answer phone calls in a friendly, prompt and professional manner.
• Record all medical information, including requests and all communications by clients, referring veterinary hospitals, doctors, and other staff in medical records.
• Balance cash and reconcile credit at the end of each day/shift.
• Maintain the appointment schedule.
• Retrieve, update, and file patient records and obtain client consent forms.

Skills

Excellent communication

Multitasking

Organizational skills

Teamwork

Customer service

Job description

Benefits

• 401(k)


• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Training & development

Job Title

Full-time Client Services Representative

Location

Urban Vet Care, downtown Denver, Highlands neighborhood

About Us

Urban Vet Care is a busy veterinary hospital dedicated to providing gold standard client and patient care. We are committed to fostering a thriving culture and ensuring the best possible experience for our clients and their pets.

Job Description

We are seeking a full-time receptionist (specifically on Mondays, Tuesdays, Thursdays and Fridays) who shares our mission of excellence and warmth. Our ideal candidate is friendly, professional, reliable and passionate about providing outstanding service to our clients and their pets.

Key Responsibilities

• Greet clients and pets upon entering the hospital.


• Ensure the reception area, lobby, and exam rooms are clean and odor-free.


• Verify and update addresses and phone numbers on medical records.


• Weigh pets at each hospital visit and record in their medical file


• Schedule appointments and surgeries according to hospital policy.


• Answer phone calls in a friendly, prompt and professional manner.


• Record all medical information, including requests and all communications by clients, referring veterinary hospitals, doctors, and other staff in medical records.


• Call to confirm next-day appointments and follow up with hospitalized and surgical patients.


• Properly address the medical needs of patients and triage emergencies along with the medical team


• Provide routine instructions to clients and prefilled prescription instructions


• Prepare invoices, collect, and process payments.


• Explain all invoices in detail to clients.


• Balance cash and reconcile credit at the end of each day/shift.


• Regularly update the client information area in the hospital.


• Review charts of all discharged patients for completeness, reminders and follow up.


• Maintain the appointment schedule.


• Retrieve, update, and file patient records. Obtain client consent forms and record them in the computer.


• Act as a client liaison throughout the visit, ensuring waiting times are kept to a minimum and staff attends to treatment requests and requests for information. Communicate with staff and clients to ensure workflow is completed.


• Perform other duties as assigned such as daily emails, online scheduling

Qualifications

• Excellent communication and interpersonal skills.


• Ability to multitask and handle a fast-paced environment.


• Strong organizational skills and attention to detail.


• Previous experience in a veterinary or medical setting is preferred but not required.


• Passion for animals, providing exceptional client care and teamwork.