Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Lexington Park (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Pet discounts

Paid time off

Job summary

VCA Animal Hospitals is seeking a professional Client Service Representative to greet clients, manage appointments, and assist with pet care guidance. You will present services and products, process payments, and support the hospital’s mission of delivering excellent client experiences.

The role emphasizes high-quality customer service, clear communication, and teamwork within a busy veterinary setting. This position is typically on-site with comprehensive benefits.

Qualifications

• Experience in client service in a health or veterinary setting preferred.
• Excellent communication and interpersonal skills.
• Ability to explain fees and products clearly.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments clearly.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services, including basic pet care guidance.
• Maintain medical records, charts, reports and correspondence.
• Keep the facility clean and organized at all times.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Payment processing

Tools

Workday

CRM systems

Job description

VCA Animal Hospitals is seeking a professional Client Service Representative to greet clients, manage appointments, and assist with pet care guidance. You will present services and products, process payments, and support the hospital’s mission of delivering excellent client experiences.

The role emphasizes high-quality customer service, clear communication, and teamwork within a busy veterinary setting. This position is typically on-site with comprehensive benefits.