Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; Buffalo (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Buffalo, NY seeks a Client Service Representative to be the friendly face of the practice, greeting clients, coordinating appointments and supporting veterinarians with front-desk tasks.

You will handle phone inquiries, payments, and product recommendations while maintaining patient records and a clean, welcoming reception area. Experience and a professional demeanor are valued.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments; assist doctors and other staff as needed.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Job description

VCA Animal Hospitals in Buffalo, NY seeks a Client Service Representative to be the friendly face of the practice, greeting clients, coordinating appointments and supporting veterinarians with front-desk tasks.

You will handle phone inquiries, payments, and product recommendations while maintaining patient records and a clean, welcoming reception area. Experience and a professional demeanor are valued.