Veterinary Client Experience Advocate

Jobvite, Inc.; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Strong career growth and personal de..

Comprehensive Health Benefits

Vision and Dental

HSA, FSA

401k with Employer Match

Paid Time Off (PTO)

Job summary

MedVet is seeking a Client Service Representative to deliver exceptional client service in a fast-paced veterinary setting. You will interact with clients, manage appointments and record-keeping, and support the billing process to ensure smooth operations across the practice.

The role requires strong communication, data entry accuracy, and the ability to stay composed during stressful situations while working collaboratively with the veterinary team.

Qualifications

• Strong customer service skills with a compassionate approach.
• Excellent verbal and written communication abilities.
• Attention to detail, data entry accuracy, and teamwork.
• Comfort with hospital terminology and basic computer use.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Customer service

Data entry

Verbal communication

Written communication

Microsoft Word & Excel

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a Client Service Representative to deliver exceptional client service in a fast-paced veterinary setting. You will interact with clients, manage appointments and record-keeping, and support the billing process to ensure smooth operations across the practice.

The role requires strong communication, data entry accuracy, and the ability to stay composed during stressful situations while working collaboratively with the veterinary team.