Veterinary Client Experience Specialist

medvet; Manassas (VA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with company match

Paid Time Off

Shift Differentials and On-call Pay

Uniform allowance

Employee Pet Discounts

Disability and Life Insurance

Continuing Education Opportunities

Job summary

MedVet in Manassas, VA is seeking a Veterinary Client Service Representative to be the first point of contact for clients and their pets, delivering compassionate, efficient service.

You will greet clients, manage phones, assist with records and payments, and help maintain a welcoming lobby while supporting a collaborative veterinary team.

This role offers competitive hourly pay, comprehensive benefits, and opportunities for growth within a fast-paced emergency and specialty network.

Qualifications

• Excellent verbal and written communication skills.
• Strong client service abilities and phone etiquette.
• Ability to stay composed in stressful situations.
• Detail-oriented and reliable team player.
• Experience in veterinary settings preferred.

Responsibilities

• Greet and check-in clients.
• Answer phones and transfer calls.
• Escort clients and pets to exam rooms.
• Manage medical records and correspondence.
• Discuss payment options and process payments.
• Maintain a clean lobby.

Skills

Communication

Client service

Phone etiquette

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet in Manassas, VA is seeking a Veterinary Client Service Representative to be the first point of contact for clients and their pets, delivering compassionate, efficient service.

You will greet clients, manage phones, assist with records and payments, and help maintain a welcoming lobby while supporting a collaborative veterinary team.

This role offers competitive hourly pay, comprehensive benefits, and opportunities for growth within a fast-paced emergency and specialty network.