Veterinary Client Experience Liaison

Arista Non-DVM; Raleigh (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Flexible schedules

Parental pay

Employee assistance program

Job summary

Arista Advanced Pet Care Hospital in Raleigh, NC is seeking a Communication Liaison to serve as the human touchpoint between clients, pets, and veterinary teams. You will manage information flow and advocate for patients in a high-stress environment.

The role requires excellent communication, empathy, and organizational skills, with flexibility to work nights, weekends, and on-call shifts as needed. Join a collaborative team focused on exceptional client service and care.

Qualifications

• Excellent verbal and written communication across in-person, phone, video, email, and text
• High emotional intelligence and personable communication to serve clients and teams
• Ability to work in-person nights, weekends, holidays, and on-call shifts if needed

Responsibilities

• Facilitate clear information flow between clients and hospital teams
• Coordinate front-of-house and back-of-house communications
• Develop and refine communication protocols to reduce client stress and improve efficiency
• Advocate for clients to ensure compassionate, accurate care for pets

Skills

Communication

Empathy

Active listening

Organizational skills

Job description

Arista Advanced Pet Care Hospital in Raleigh, NC is seeking a Communication Liaison to serve as the human touchpoint between clients, pets, and veterinary teams. You will manage information flow and advocate for patients in a high-stress environment.

The role requires excellent communication, empathy, and organizational skills, with flexibility to work nights, weekends, and on-call shifts as needed. Join a collaborative team focused on exceptional client service and care.