Pet Care Communications Advocate

Arista Non-DVM; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k retirement plan

HSA

Employee Assistance Program

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Job summary

Arista Advanced Pet Care Hospital is seeking a Communication Liaison to serve as the human touch in high-stress veterinary environments. You will coordinate client communications, relay needs between front and back-of-house teams, and help create streamlined, compassionate experiences for pets and their owners.

The role emphasizes patient advocacy, excellent communication, and collaboration with the Care Navigation Team to ensure top-quality care and service across all shifts, including nights

Qualifications

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service, high-quality care, and overall excellence.
• Excellent verbal & written communication skills for in-person, telephone, video, email, and texting.
• High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners and veterinary teams.
• Strong active listening and empathy skills.
• Strong problem-solving and conflict resolution skills.
• Extremely organized, detail-oriented, and self-motivated for an efficient working style.
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed.
• Ability to meet any position-specific screening requirements.
• Must be at least 18 years of age at time of hire.

Responsibilities

• Facilitate smooth client communication across hospital teams by managing information flow through appropriate channels.
• Coordinate needs and concerns between front-of-house and back-of-house staff.
• Develop and refine communication protocols to reduce client stress and improve efficiency.
• Advocate for patients and act as the friendly, professional voice of Arista Advanced Pet Care Hospital.
• Refer to full Job Description for additional responsibilities.

Skills

Veterinary terminology knowledge

Customer service mindset

Verbal & written communication

Emotional intelligence

Active listening & empathy

Problem-solving & conflict resolution

Organized & detail-oriented

Flexible schedule availability

Age requirement 18+

Job description

Arista Advanced Pet Care Hospital is seeking a Communication Liaison to serve as the human touch in high-stress veterinary environments. You will coordinate client communications, relay needs between front and back-of-house teams, and help create streamlined, compassionate experiences for pets and their owners.

The role emphasizes patient advocacy, excellent communication, and collaboration with the Care Navigation Team to ensure top-quality care and service across all shifts, including nights