Pet Care Communications Advocate

Arista Non-DVM; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care Hospital is seeking a Communication Liaison to advocate for patients and clients while coordinating with internal teams in a fast-paced veterinary setting. You will be the human touch, ensuring clear, compassionate communication across front-of-house and back-of-house, and helping to streamline processes to reduce client stress and improve care outcomes for pets.

Ideal candidates have veterinary terminology knowledge, superb customer service, and strong organizational

Qualifications

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service and high-quality care.
• Excellent verbal and written communication skills.
• High emotional intelligence and personable communication style.
• Strong listening and empathy skills.
• Strong problem-solving and conflict resolution skills.
• Extremely organized and detail-oriented.
• Availability for nights, weekends, holidays, and on-call shifts.
• Must be at least 18 years old.

Responsibilities

• Facilitate the hospital team’s communication flow with minimal interruption.
• Relate client needs between front-of-house and back-of-house.
• Develop and refine communication protocols to reduce client stress and improve efficiency.
• Advocate for patients with a compassionate and professional voice for Arista Advanced Pet Care Hospital.

Skills

Vet terminology

Communication skills

Emotional intelligence

Active listening

Empathy

Problem solving

Organization

On-call availability

Job description

Arista Advanced Pet Care Hospital is seeking a Communication Liaison to advocate for patients and clients while coordinating with internal teams in a fast-paced veterinary setting. You will be the human touch, ensuring clear, compassionate communication across front-of-house and back-of-house, and helping to streamline processes to reduce client stress and improve care outcomes for pets.

Ideal candidates have veterinary terminology knowledge, superb customer service, and strong organizational