Pet Care Communications Advocate

Arista Advanced Pet Care; Durham (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k

HSA

Employee Assistance Program

Paid Time Off

Floating Holidays

Parental Pay

Flexible Schedules

Growth Opportunities

Personal Pet-Care Program

Job summary

Arista Advanced Pet Care in Durham, NC seeks a Communication Liaison to act as the human touch between clients, pets, and veterinary teams. You will manage front-to-back information flow, advocate for patients, and help reduce client stress during visits.

You’ll coordinate with the Care Navigation Team, ensure clear updates, and refine communication protocols. The role requires exceptional customer service, strong verbal and written communication, empathy, and the ability to work nights,

Qualifications

• Knowledge of veterinary terminology and processes.
• Excellent verbal and written communication skills for in-person, telephone, video, email, and texting.
• High emotional intelligence and personable communication style.
• Strong active listening, empathy, and problem-solving abilities.

Responsibilities

• Client Communication: Facilitate efficient information flow between the hospital team and clients.
• Internal Coordination: Relay client needs between front of house and back of house.
• Process Improvement: Help develop protocols to reduce client stress and improve efficiency.
• Patient Advocacy: Be the friendly, professional voice of Arista Advanced Pet Care Hospital.

Job description

Arista Advanced Pet Care in Durham, NC seeks a Communication Liaison to act as the human touch between clients, pets, and veterinary teams. You will manage front-to-back information flow, advocate for patients, and help reduce client stress during visits.

You’ll coordinate with the Care Navigation Team, ensure clear updates, and refine communication protocols. The role requires exceptional customer service, strong verbal and written communication, empathy, and the ability to work nights,