Pet Care Communications Specialist

Arista Advanced Pet Care; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care Hospital seeks a Communication Liaison to advocate for patients and clients while coordinating with internal teams to ensure compassionate, clear communication in a fast-paced veterinary setting.

You will serve as the central hub for information flow, bridging front desk staff and clinical teams to minimize client stress and improve care coordination. This role emphasizes empathy, organizational excellence, and reliable, in-person presence across nights and weekends.

Qualifications

• Knowledge of veterinary terminology and processes
• Commitment to exceptional customer service, high-quality care, and overall excellence
• Excellent verbal & written communication skills for in-person, telephone, video, email, and texting
• High emotional intelligence and personable communication style to serve clients and veterinary teams
• Strong active listening and empathy skills
• Strong problem-solving and conflict resolution skills
• Extremely organized, detail-oriented, and self-motivated
• Ability to work in-person nights, weekends, holidays, and on-call shifts
• Must be at least 18 years of age at time of hire

Responsibilities

• Facilitate patient and client advocacy and ensure clear information flow across hospital teams
• Coordinate between front-of-house and back-of-house to relay client needs
• Develop and refine communication protocols to reduce client stress and improve efficiency with Care Navigation Team
• Act as the friendly and professional voice of Arista Advanced Pet Care Hospital
• See full Job Description for additional responsibilities

Job description

Arista Advanced Pet Care Hospital seeks a Communication Liaison to advocate for patients and clients while coordinating with internal teams to ensure compassionate, clear communication in a fast-paced veterinary setting.

You will serve as the central hub for information flow, bridging front desk staff and clinical teams to minimize client stress and improve care coordination. This role emphasizes empathy, organizational excellence, and reliable, in-person presence across nights and weekends.