Pet Care Communications Liaison - Flexible Schedule

Arista Advanced Pet Care; Atlanta (GA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Zusammenfassung

Arista Advanced Pet Care seeks a Communication Liaison to serve as the human touch in a high-stress veterinary setting, coordinating between clients and internal teams to ensure compassionate, clear information flow for every pet and owner. This role emphasizes advocacy, empathy, and efficient communication.

You will work closely with the Care Navigation Team to create a streamlined experience across front and back-of-house operations, ensuring patients receive timely updates and supportive care

Qualifikationen

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service and high-quality care.
• Excellent verbal and written communication across multiple channels.
• High emotional intelligence and personable communication style.
• Strong listening and empathy skills.
• Strong problem-solving and conflict resolution abilities.
• Extremely organized and detail-oriented work approach.
• Willingness to work in-person nights, weekends, holidays, and on-call shifts.

Aufgaben

• Facilitate clear, compassionate client communication across hospital teams.
• Coordinate front-of-house and back-of-house needs.
• Develop and refine communication protocols to reduce client stress and improve efficiency.
• Advocate for patients and families as the friendly Arista voice.
• Refer to full job description for additional responsibilities.

Kenntnisse

Veterinary terminology

Customer service

Communication

Active listening

Empathy

Organization

Attention to detail

Team collaboration

Flexibility

Jobbeschreibung

Arista Advanced Pet Care seeks a Communication Liaison to serve as the human touch in a high-stress veterinary setting, coordinating between clients and internal teams to ensure compassionate, clear information flow for every pet and owner. This role emphasizes advocacy, empathy, and efficient communication.

You will work closely with the Care Navigation Team to create a streamlined experience across front and back-of-house operations, ensuring patients receive timely updates and supportive care