Veterinary Client Advocate & Communications Liaison

Arista Advanced Pet Care; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Floating Holidays

Pet-care program

Parental Pay

Flexible schedules

Growth opportunities

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k

HSA

Employee Assistance Program

Job summary

Arista Advanced Pet Care in Raleigh, NC is seeking a Communication Liaison to act as the human touchpoint between clients and veterinary teams, ensuring compassionate, clear exchanges in busy hospital environments.

You will coordinate with the Care Navigation Team, manage information flow, support patient advocacy, and help reduce client stress while delivering exceptional service across in-person and remote channels.

Qualifications

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service and high-quality care.
• Excellent verbal and written communication with clients.
• Strong empathy, active listening, and problem-solving skills.

Responsibilities

• Facilitate clear client communication and minimize interruptions.
• Translate client needs between front of house and back of house.
• Develop and refine communication protocols for efficiency.
• Advocate for clients, providing compassionate support for pets.
• See full Job Description for additional responsibilities

Skills

Vet terminology

Customer service

Communication skills

Emotional intelligence

Active listening

Conflict resolution

Organization

Shift flexibility

Screening requirements

Age 18+

Job description

Arista Advanced Pet Care in Raleigh, NC is seeking a Communication Liaison to act as the human touchpoint between clients and veterinary teams, ensuring compassionate, clear exchanges in busy hospital environments.

You will coordinate with the Care Navigation Team, manage information flow, support patient advocacy, and help reduce client stress while delivering exceptional service across in-person and remote channels.