Pet Care Communications Liaison & Client Advocate

Arista Non-DVM; Sandy Springs (GA); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Zusammenfassung

Arista Advanced Pet Care Hospital seeks a Communication Liaison to be the human touchpoint, ensuring compassionate client advocacy and seamless information flow in a high-stress veterinary setting.

You will coordinate between front-of-house and back-of-house teams, improve communication protocols, and support pets and clients through every step of care, including nights, weekends, and on-call shifts.

Qualifikationen

• Knowledge of veterinary terminology and processes.
• Excellent verbal and written communication skills across in-person, phone, video, and text channels.
• Strong empathy, active listening, and problem-solving abilities.
• Highly organized with attention to detail and ability to multi-task.

Aufgaben

• Facilitate client communications and ensure smooth information flow across teams.
• Coordinate front-of-house and back-of-house needs with care navigation team.
• Develop and refine communication protocols to reduce client stress and improve efficiency.
• Advocate for patients and clients with a compassionate and professional demeanor.

Kenntnisse

Veterinary terminology

Customer service

Communication skills

Emotional intelligence

Active listening

Organization

Conflict resolution

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

Arista Advanced Pet Care Hospital seeks a Communication Liaison to be the human touchpoint, ensuring compassionate client advocacy and seamless information flow in a high-stress veterinary setting.

You will coordinate between front-of-house and back-of-house teams, improve communication protocols, and support pets and clients through every step of care, including nights, weekends, and on-call shifts.