Pet Care Communications Liaison

Arista Advanced Pet Care; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care in Plano seeks a Communication Liaison to act as the human touch in high-stress veterinary environments, ensuring clarity and compassion for patients, clients, and staff.

You will facilitate information flow, coordinate front-of-house and back-of-house needs, and help refine protocols to reduce client stress while supporting a collaborative team. Nights, weekends, holidays, and on-call shifts may be required.

Qualifications

• Knowledge of veterinary terminology and processes.
• Excellent verbal & written communication for in-person, phone, video, email, and texting.
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed.

Responsibilities

• Facilitate hospital team communication flow through updates via appropriate channels.
• Coordinate client needs between front of house and back of house.
• Develop and refine communication protocols to reduce client stress and improve efficiency.
• Advocate for patients, acting as the friendly and professional voice of Arista Advanced Pet Care Hospital.

Skills

Veterinary terminology

Customer service

Verbal communication

Written communication

Emotional intelligence

Active listening

Empathy

Problem solving

Conflict resolution

Organization

Flexible schedule

Age 18+

Job description

Arista Advanced Pet Care in Plano seeks a Communication Liaison to act as the human touch in high-stress veterinary environments, ensuring clarity and compassion for patients, clients, and staff.

You will facilitate information flow, coordinate front-of-house and back-of-house needs, and help refine protocols to reduce client stress while supporting a collaborative team. Nights, weekends, holidays, and on-call shifts may be required.