Veterinary Client Experience Lead

Banfield Pet Hospital; Winston-Salem (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Disability insurance

Parental leave

Education assistance

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to guide clients and their pets through the visit, promoting wellness plans and ensuring smooth, friendly service. The role involves documenting information, handling invoices, and supporting scheduling to maximize hospital productivity.

Strong communication and organizational skills are essential, with a background in customer service and a willingness to work flexible hours in a busy veterinary setting.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service preferred.
• Medical background helpful but not required.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote hospital services and route clients for optimum productivity.
• Educate clients about wellness plans and services.
• Assist with documentation, invoicing and scheduling.
• Provide friendly, professional service at all times.
• Support opening/closing procedures and hospital finances.
• Perform administrative duties as needed.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Multi-tasking

Client Service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to guide clients and their pets through the visit, promoting wellness plans and ensuring smooth, friendly service. The role involves documenting information, handling invoices, and supporting scheduling to maximize hospital productivity.

Strong communication and organizational skills are essential, with a background in customer service and a willingness to work flexible hours in a busy veterinary setting.