Veterinary Client Experience Lead

Banfield Pet Hospital; Edmond (OK); Presencial; USD 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive Medical, Dental, and Vis

Generous Retirement Plans (401(k) and

Best-in-Class Student Debt Relief

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Associate Life Insurance

Disability Coverage

Flexible Spending Accounts

Health Savings Account

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for{

Resumo da oferta

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming experience. You will promote wellness plans, educate clients, and manage patient and appointment processes with a focus on high-quality service.

The role emphasizes teamwork, multitasking, and exceptional client interactions to encourage repeat visits and referrals. A patient, detail-oriented approach and English fluency are required.

Qualificações

• Leadership responsibilities in guiding client interactions and team workflow.
• Strong communication and customer-service orientation required.
• Ability to prioritize tasks and manage time effectively.
• Committed to preventative care awareness and wellness plans.

Responsabilidades

• Live and exemplify the Five Principles within self and team.
• Promote hospital services and route clients/pets for efficient flow.
• Maximize pets seen by maintaining a productive, well-run hospital.
• Provide professional service, educate clients on pet health and OWPs.
• Assist clients with documentation, pet records, and scheduling.

Conhecimentos

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

ListeningFunctional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descrição da oferta de emprego

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming experience. You will promote wellness plans, educate clients, and manage patient and appointment processes with a focus on high-quality service.

The role emphasizes teamwork, multitasking, and exceptional client interactions to encourage repeat visits and referrals. A patient, detail-oriented approach and English fluency are required.