Veterinary Client Experience Coordinator

Banfield Pet Hospital; North Attleborough (MA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth 401(k)

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance (company-paid)

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient visit. You will educate clients on wellness plans and preventative care while guiding them through documentation, scheduling, and billing with a focus on exceptional service.

The role emphasizes multi-tasking, strong English communication, and a client-first attitude to help patients stay healthy and families return for future visits.

Qualifications

• Leadership and customer-focused mindset emphasized in the role.
• Strong communication, listening, and client service skills.
• Ability to multi-task and manage time under pressure.

Responsibilities

• Direct client flow and pet care coordination to maximize hospital productivity.
• Promote hospital services and ensure excellent client service and communication.
• Educate clients about wellness plans and preventive care.
• Complete documentation, enter pet history, and ensure prompt service.
• Explain instructions, invoices, prescriptions, and schedule follow-ups.
• Maintain financial balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient visit. You will educate clients on wellness plans and preventative care while guiding them through documentation, scheduling, and billing with a focus on exceptional service.

The role emphasizes multi-tasking, strong English communication, and a client-first attitude to help patients stay healthy and families return for future visits.