Veterinary Client Experience Coordinator

MARS Veterinary; Santee (CA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) & Roth

Paid Time Off

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow, ensuring smooth hospital operations and excellent client communication. You will promote services, educate clients on preventive care and wellness plans, and maintain a welcoming environment for patients and their families.

The role emphasizes productivity, accuracy, and top-notch customer service as part of a busy veterinary team.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets and educate them about their pet's health.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity

Action Oriented

Listening

Preventative care

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow, ensuring smooth hospital operations and excellent client communication. You will promote services, educate clients on preventive care and wellness plans, and maintain a welcoming environment for patients and their families.

The role emphasizes productivity, accuracy, and top-notch customer service as part of a busy veterinary team.