Veterinary Client Experience Lead

Banfield Pet Hospital; Mount Laurel Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage the flow of clients and pets through the hospital, ensuring smooth reception, appointment scheduling, and front-desk communications. In this role you will promote hospital services, coordinate care with the veterinary team, and create a welcoming, friendly environment that encourages clients to return and refer friends and family.

The CSC supports productivity by routing clients efficiently and maintaining a positive,

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage the flow of clients and pets through the hospital, ensuring smooth reception, appointment scheduling, and front-desk communications. In this role you will promote hospital services, coordinate care with the veterinary team, and create a welcoming, friendly environment that encourages clients to return and refer friends and family.

The CSC supports productivity by routing clients efficiently and maintaining a positive,