Veterinary Client Experience Lead

A Caring Doctor (New Jersey), P.C.; Gulfport (MS); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Student debt relief

Paid time off

Life insurance

Disability

Job summary

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize team productivity. You will ensure clear communication with clients and associates and coordinate care in a welcoming, efficient environment.

Responsibilities include greeting and educating clients, handling documentation and invoices, promoting wellness plans, and scheduling appointments while maintaining accurate records and a positive patient experience.

Qualifications

• Reads, writes and speaks fluent English with proper grammar and vocabulary.
• Strong organizational skills and ability to multi-task in a busy hospital setting.
• Excellent problem solving and client service abilities.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about pet health, OWPs, and hospital services; promote wellness plans.
• Assist with documentation, client instructions, invoices, prescriptions, and scheduling.

Skills

Communication

Client Service

Time Management

Leadership

Customer Focus

Integrity

Listening

Preventive Care

Job description

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and maximize team productivity. You will ensure clear communication with clients and associates and coordinate care in a welcoming, efficient environment.

Responsibilities include greeting and educating clients, handling documentation and invoices, promoting wellness plans, and scheduling appointments while maintaining accurate records and a positive patient experience.