Veterinary Client Experience Lead

Banfield Pet Hospital; Monrovia (CA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plans (401k)

Paid Time Off

Wellbeing resources

Job summary

Banfield Pet Hospital in Monrovia, CA is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver welcoming, efficient service. You will educate clients on wellness plans and hospital services, assist with documentation, prescriptions, and scheduling, and help maintain smooth operations in a busy hospital environment.

The role emphasizes strong customer service, communication, and a willingness to work varied hours, including weekends/evenings,

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography (x-ray) duties.
• One year related experience preferred.

Responsibilities

• Promote hospital services and route client/pet flow to maximize productivity.
• Provide friendly, efficient service and educate clients about pet health.
• Assist with documentation, enter pet information, and schedule appointments.
• Dispense prescriptions per veterinarian's instructions and sell retail products.
• Manage opening/closing procedures and hospital finances.
• Conduct administrative duties as needed.

Skills

Customer service

Communication

Teamwork

Scheduling

Education

High School Diploma or equivalent

Radiography eligibility (18+)

Job description

Banfield Pet Hospital in Monrovia, CA is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver welcoming, efficient service. You will educate clients on wellness plans and hospital services, assist with documentation, prescriptions, and scheduling, and help maintain smooth operations in a busy hospital environment.

The role emphasizes strong customer service, communication, and a willingness to work varied hours, including weekends/evenings,