Veterinary Client Experience Lead

Medical Management International, Inc.; Santa Clarita (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Dental Insurance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and maintain a welcoming, efficient hospital environment. You will educate clients about wellness plans and services while encouraging visits and referrals.

In this role you will handle front-desk duties, assist with documentation, scheduling, and invoicing, and ensure accurate pet records.

Qualifications

• High School Diploma or equivalent required.
• Ability to multi-task in a fast-paced environment with accuracy.
• Excellent communication and customer service skills.
• Strong organizational and documentation abilities.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient service and educate clients about wellness plans.
• Assist with documentation, invoices, and scheduling future appointments.
• Maintain accurate pet information in the computer system.

Skills

Client service

Communication

Multi-tasking

Teamwork

Administrative skills

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and maintain a welcoming, efficient hospital environment. You will educate clients about wellness plans and services while encouraging visits and referrals.

In this role you will handle front-desk duties, assist with documentation, scheduling, and invoicing, and ensure accurate pet records.