Veterinary Client Experience Lead

Banfield Pet Hospital; Winder (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring smooth operations and excellent client communication. You will work to maximize team productivity and educate clients about wellness plans and services.

The role emphasizes friendly, efficient service, accurate data entry, and handling appointments and retail items to support a welcoming patient experience.

Qualifications

• Fluent English communication required.
• Experience in client service recommended.
• Ability to multi-task in a busy hospital setting.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote services and maximize productivity of the veterinary team.
• Provide friendly, efficient client service and education.
• Assist with documentation and client/pet data entry.
• Handle invoicing, appointments, and retail sales.
• Support opening and closing procedures and finances.

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring smooth operations and excellent client communication. You will work to maximize team productivity and educate clients about wellness plans and services.

The role emphasizes friendly, efficient service, accurate data entry, and handling appointments and retail items to support a welcoming patient experience.