Pet Care Client Experience Lead

Medical Management International, Inc.; Oswego Township (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSAs

HSA

Parental Leave

CE Allowance

Back-Up Care

Fertility Support

Exercise Therapy

Voluntary Benefits

Legal Plan

Identity Protection

Commuter Benefits

Wellness Plans for Pets

Exclusive Discounts

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and maintain welcoming client interactions. You will educate clients on preventive care and Optimum Wellness Plans while handling front-desk duties with accuracy and courtesy.

The role emphasizes multi-tasking, strong English communication, and a friendly, efficient hospital environment that aims to maximize wellness visits and patient satisfaction.

Qualifications

• Leadership and customer focus are essential.
• Strong communication and client service skills required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and directing client flow.
• Maximize patient visits through an efficiently run hospital.
• Provide exceptional service, educate clients on wellness plans and services.
• Assist clients with documentation, pet data entry, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and maintain welcoming client interactions. You will educate clients on preventive care and Optimum Wellness Plans while handling front-desk duties with accuracy and courtesy.

The role emphasizes multi-tasking, strong English communication, and a friendly, efficient hospital environment that aims to maximize wellness visits and patient satisfaction.