Veterinary Client Experience Lead

Banfield Pet Hospital; Dallas (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Job summary

Banfield Pet Hospitals in Dallas seeks a Client Service Coordinator to manage the flow of clients and pets, ensuring exceptional service while supporting the veterinary team. You will educate clients about wellness plans, assist with documentation, and schedule future visits to keep the hospital efficient and welcoming.

The role requires strong communication, organization, and customer service skills, with weekend/evening availability and at least one year of related experience.

Qualifications

• Fluent English with strong written and verbal communication.
• Customer service experience preferred; ability to work with clients and pets.
• Ability to multi-task and manage competing priorities in a fast-paced environment.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide professional, efficient and exceptional service at all times.
• Assist clients with documentation, pet histories, and appointments; dispense prescriptions as directed.

Skills

Communication skills

Client service skills

Organizational ability

Problem solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals in Dallas seeks a Client Service Coordinator to manage the flow of clients and pets, ensuring exceptional service while supporting the veterinary team. You will educate clients about wellness plans, assist with documentation, and schedule future visits to keep the hospital efficient and welcoming.

The role requires strong communication, organization, and customer service skills, with weekend/evening availability and at least one year of related experience.