Veterinary Client Experience Lead

Banfield Pet Hospital; Cypress (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plans

Paid Time Off

Dental & Vision Coverage

Life Insurance

Pet Discount

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensuring a friendly, efficient experience while maximizing the veterinary team’s productivity. You will educate clients on wellness plans, assist with documentation and scheduling, and promote hospital services to encourage visits and referrals.

The role emphasizes strong communication, multi-tasking, organizational skills, and a commitment to exceptional client service in a fast-paced veterinary setting.

Qualifications

• Leadership experience guiding teams in a service setting.
• Strong customer focus and client communication skills.
• Ability to build relationships with clients and colleagues.
• Integrity and trust in every interaction.
• Proactive, action-oriented approach to tasks and priorities.
• Excellent listening and clear communication in English.
• Knowledge of preventative care concepts and OWPs is a plus.
• Effective written and verbal communication with clients and team.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Promote hospital services and route clients for optimal care.
• Educate clients about pet health, OWPs and services.
• Assist with documentation, invoices, and scheduling.
• Support financial accuracy and opening/closing procedures.
• Provide a welcoming, efficient client experience.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

ListeningFunctional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensuring a friendly, efficient experience while maximizing the veterinary team’s productivity. You will educate clients on wellness plans, assist with documentation and scheduling, and promote hospital services to encourage visits and referrals.

The role emphasizes strong communication, multi-tasking, organizational skills, and a commitment to exceptional client service in a fast-paced veterinary setting.