Veterinary Client Experience Specialist

Banfield Pet Hospital; Wake Forest (NC); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Paid Time Off

Life Insurance

Disability Insurance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, ensuring productive veterinary team operations and excellent client communication. You will coordinate care, educate clients on wellness plans, and schedule appointments while delivering friendly, efficient service.

The role requires strong customer service, multi-tasking, and the ability to work in a fast-paced environment, including weekends and evenings as needed.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience in customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including educating clients about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Multitasking

Written & Verbal Communication

Organizational Skills

Problem Solving

Intellectual Ability

Math Skills

Computer Skills

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Resilience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, ensuring productive veterinary team operations and excellent client communication. You will coordinate care, educate clients on wellness plans, and schedule appointments while delivering friendly, efficient service.

The role requires strong customer service, multi-tasking, and the ability to work in a fast-paced environment, including weekends and evenings as needed.