Veterinary Client Experience Coordinator

Banfield Pet Hospital; Town of Florida (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Banfield Pet Hospital in New York is seeking a Client Service Coordinator to help move clients and pets through the hospital, support the veterinary team, and ensure smooth, friendly service for every visit.

You will greet clients and pets, educate them about wellness plans, coordinate appointments, and handle intake and invoicing with accuracy in a fast-paced, team-oriented environment. This role offers growth opportunities within a supportive company culture.

Qualifications

• Ability to multi-task and manage multiple tasks without loss of accuracy.
• Excellent English communication skills in spoken and written form.
• Strong organizational skills and attention to detail.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting services and routing clients and pets for flow.
• Maximize the number of pets seen by maintaining an efficient hospital workflow.
• Provide professional, efficient and exceptional service; welcome clients and educate them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health and hospital services.
• Assist incoming clients by completing documentation and entering pet information and history.
• Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products and scheduling appointments.
• Manage the finances by maintaining accurate balances and opening/closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Multi-tasking

Communication

Organizational skills

Customer service

Time management

Attention to detail

Job description

Banfield Pet Hospital in New York is seeking a Client Service Coordinator to help move clients and pets through the hospital, support the veterinary team, and ensure smooth, friendly service for every visit.

You will greet clients and pets, educate them about wellness plans, coordinate appointments, and handle intake and invoicing with accuracy in a fast-paced, team-oriented environment. This role offers growth opportunities within a supportive company culture.