Pet Health Client Service Coordinator

Banfield Pet Hospital; Town of Hempstead (NY); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Professional Development

Job summary

Banfield Pet Hospital in New York seeks a Client Service Coordinator to guide the flow of clients and pets through the hospital and maximize the veterinary team’s productivity with clear communication and a welcoming, efficient environment.

The role involves promoting wellness plans, educating clients about services, assisting with intake and discharge, handling invoices and scheduling, and supporting the front desk to ensure exceptional client care.

Qualifications

• High school diploma preferred.
• One year of related customer service experience preferred.
• Fluent English communication (written and spoken).
• Experience with medical/veterinary terminology is a plus.

Responsibilities

• Live the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing flow for optimal productivity.
• Maximize pets seen by maintaining a productive hospital workflow.
• Provide professional, efficient service and educate clients about pet health.
• Assist with intake, invoicing, prescriptions and scheduling.
• Handle opening/closing procedures and financial reconciliation.
• Perform administrative duties as needed.
• Other duties as assigned.

Skills

Customer Focus

Communication Skills

Time Management

Multitasking

Integrity & Trust

Client Service Skills

Problem Solving

Teamwork

Attention to Detail

Education

High School Diploma or equivalent

Medical background/training (vet tech, etc.)

Tools

Microsoft Word

Microsoft Excel

Outlook

Access

Job description

Banfield Pet Hospital in New York seeks a Client Service Coordinator to guide the flow of clients and pets through the hospital and maximize the veterinary team’s productivity with clear communication and a welcoming, efficient environment.

The role involves promoting wellness plans, educating clients about services, assisting with intake and discharge, handling invoices and scheduling, and supporting the front desk to ensure exceptional client care.