Veterinary Client Experience Coordinator

A Caring Doctor (New Jersey), P.C.; Town of Florida (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Retirement Plans (401k)

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA & HSA

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support a productive veterinary team, and deliver exceptional, welcoming service. The role emphasizes educating clients about pet health and wellness plans while facilitating smooth check-ins and check-outs.

Responsibilities include promoting services, handling client documentation, and scheduling visits, all within a supportive, team-oriented environment that values quality and efficiency.

Qualifications

• Fluent English communication, both written and verbal.
• Strong client service orientation with a focus on pets and owners.
• Ability to multi-task and manage multiple client/pet flows.

Responsibilities

• Recruit new clients by promoting hospital services and route client/pet flow to maximize productivity.
• Increase pet visits by maintaining an efficient hospital workflow for wellness plan clients.
• Provide professional, courteous service; educate clients about pet health and hospital services.
• Assist clients with documentation, pet records, and invoicing; schedule follow-ups.

Skills

Communication skills

Client service

Time management

Multi-tasking

Organizational skills

Team leadership

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support a productive veterinary team, and deliver exceptional, welcoming service. The role emphasizes educating clients about pet health and wellness plans while facilitating smooth check-ins and check-outs.

Responsibilities include promoting services, handling client documentation, and scheduling visits, all within a supportive, team-oriented environment that values quality and efficiency.