Veterinary Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; Nanuet (NY); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Retirement Plans (401k)

Paid Time Off and Holidays

Descripción de la vacante

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will welcome clients, collect paperwork, and educate families about preventive care and Optimum Wellness Plans.

As the first point of contact, you’ll promote hospital services, schedule appointments, process invoices, and help build a welcoming practice that encourages visits and referrals.

Formación

• Multi-tasking and prioritizing tasks in a fast-paced veterinary clinic.
• Reads, writes and speaks fluent English with clear professional communication.
• Organized and methodical; turns chaos into order and follows instructions.
• Delivers attentive, courteous client service and supports team needs.
• Demonstrates strong problem-solving and practical solution skills.
• Handles billing, scheduling and day-to-day administrative tasks accurately.

Responsabilidades

• Promote hospital services and route client/pet flow for optimal care and productivity.
• Maximize the number of pets seen through efficient hospital operations.
• Provide professional, efficient service; welcome clients and educate about pet health.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and pet data entry; ensure proper ID.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling.
• Manage finances with opening/closing procedures.
• Conduct administrative tasks and other duties as assigned.

Conocimientos

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Skills

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descripción del empleo

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service. You will welcome clients, collect paperwork, and educate families about preventive care and Optimum Wellness Plans.

As the first point of contact, you’ll promote hospital services, schedule appointments, process invoices, and help build a welcoming practice that encourages visits and referrals.