Veterinary Client Experience & Care Coordinator

A Caring Doctor, P.C.; West Linn (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth match

Paid Time Off

Job summary

Banfield Pet Hospital in Oregon is seeking a Client Service Coordinator to drive client and pet flow, promote hospital services and support a productive veterinary team. You will welcome clients, educate them about wellness plans, and ensure smooth administrative operations to enhance patient care.

The role emphasizes exceptional service, communication, and multi-tasking within a friendly hospital environment, contributing to client retention and referrals.

Qualifications

• Customer-focused service delivery and client communication.
• Ability to build trust and demonstrate integrity in interactions.
• Strong organizational and time-management abilities.
• Proactive, solution-oriented approach to client needs.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescriptions, selling retail products and scheduling appointments.
• Manage the finances by maintaining balances and following opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Oregon is seeking a Client Service Coordinator to drive client and pet flow, promote hospital services and support a productive veterinary team. You will welcome clients, educate them about wellness plans, and ensure smooth administrative operations to enhance patient care.

The role emphasizes exceptional service, communication, and multi-tasking within a friendly hospital environment, contributing to client retention and referrals.