Veterinary Client Services Coordinator

Mars Petcare; Portland (OR); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Student debt relief program (DVM)

Paid time off

Mental health resources

Life insurance

Disability insurance

FSA/HSA benefits

Parental leave

Continuing Education allowance

Pet discounts

Job summary

Banfield Pet Hospital in Portland, Oregon, is seeking a Client Service Coordinator to help route clients and pets through the hospital and support the veterinary team in delivering excellent care. You will welcome clients and educate them on wellness plans, while ensuring a smooth, happy hospital flow.

The role emphasizes promoting Optimum Wellness Plans, handling invoices, and scheduling appointments in a fast-paced setting. Compensation is hourly and varies by experience and location.

Qualifications

• Ability to multi-task across multiple tasks with accuracy.
• Fluent English communication skills.
• Strong organizational ability and ability to create order from chaos.
• Problem solving: identify, analyze and solve problems.
• Client service: provide attentive, courteous service.
• Intellectual ability: follow instructions and give directions.
• Mathematical ability: basic arithmetic.

Responsibilities

• Route clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional service at all times.
• Assist with client education on wellness plans and hospital services.
• Enter pet information and history into the computer; manage IDs.
• Dispense prescription items and schedule future appointments.
• Manage finances with opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening & Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Portland, Oregon, is seeking a Client Service Coordinator to help route clients and pets through the hospital and support the veterinary team in delivering excellent care. You will welcome clients and educate them on wellness plans, while ensuring a smooth, happy hospital flow.

The role emphasizes promoting Optimum Wellness Plans, handling invoices, and scheduling appointments in a fast-paced setting. Compensation is hourly and varies by experience and location.