Pet Care Client Experience Specialist

MARS Veterinary; United States; On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Employee Pet Discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to join our team. You will provide outstanding customer service to clients and their pets, guide clients to exam rooms, schedule appointments, and handle payments with accuracy.

The role involves educating clients on products and services, managing records, and keeping the hospital clean and organized. Join a nationwide network dedicated to top-tier veterinary care.

Qualifications

• Must have excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and contacting prospective clients.
• Presenting and explaining fees and processing payments.
• Assisting with product and service recommendations, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining hospital cleanliness and organization.

Job description

VCA Animal Hospitals is seeking a Client Service Representative to join our team. You will provide outstanding customer service to clients and their pets, guide clients to exam rooms, schedule appointments, and handle payments with accuracy.

The role involves educating clients on products and services, managing records, and keeping the hospital clean and organized. Join a nationwide network dedicated to top-tier veterinary care.