Veterinary Client Care Specialist – Overnight & Weekend

Tufts VETS; Walpole, Northern (MA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Tufts V.E.T.S. in Walpole, MA is seeking a Client Service Representative to greet clients, manage calls, and support front-desk operations in a busy veterinary hospital.

The role emphasizes accuracy in payment processing and efficient client registrations for appointments and emergencies. The ideal candidate has at least 3 years in client service, 1 year in a veterinary setting, and exceptional communication abilities.

Qualifications

• 1 year working in the veterinary field.
• Minimum of 3 years working in client service.
• Excellent verbal and written communication skills.
• Highly organized and able to manage multiple tasks independently.
• Ability to navigate high-stress or emotionally charged situations with professionalism and empathy.

Responsibilities

• Manage a high volume multi-line phone system and direct calls.
• Accurately process and apply payments to client accounts.
• Facilitate client needs including appointment registrations, emergencies, discharges, and pickup of medications and food.
• Maintain the waiting room with awareness of client wait times.
• Assist with referring veterinary communication.
• Provide compassionate support during patient euthanasia and help families with paperwork.
• Communicate with all hospital departments professionally.

Skills

Interpersonal communication

Multitasking

Empathy

Attention to detail

Time management

Professionalism

Education

High school diploma or equivalent

Tools

Payment processing systems

Multi-line phone system

Recordkeeping software

Job description

Tufts V.E.T.S. in Walpole, MA is seeking a Client Service Representative to greet clients, manage calls, and support front-desk operations in a busy veterinary hospital.

The role emphasizes accuracy in payment processing and efficient client registrations for appointments and emergencies. The ideal candidate has at least 3 years in client service, 1 year in a veterinary setting, and exceptional communication abilities.