Veterinary Surgical Services Coordinator

Tufts Veterinary Emergency Treatment and Specialties Inc; Walpole (MA); On-site; USD 37,000 - 41,000; Full time

Job summary

Tufts V.E.T.S. in Walpole, MA is seeking a Surgical Services Coordinator to support the surgery department. The role focuses on client communication, treatment plan review, charge capture, and coordination of discharges in an in-hospital setting.

The position requires a veterinary technician background with at least three years’ experience; CVT preferred. Work hours are Monday–Friday, 9:30am–6pm, with no remote option.

Qualifications

• Minimum of three years of experience as a veterinary technician.
• CVT preferred.
• Strong knowledge of veterinary terminology and the ability to clearly communicate treatment plans and discharge instructions.
• Experience using electronic medical records and the ability to learn new software systems.

Responsibilities

• Help clients feel informed and supported throughout their time with the surgery department.
• Create treatment plans with the clinical team and review anticipated care, costs, and changes with clients.
• Take primary responsibility for surgical charge capture and invoice updates, ensuring services and supplies are recorded accurately.
• Provide operating room updates as directed by the surgery team.
• Coordinate and assist with discharges, reviewing approved home care instructions, medications, and follow-up plans.
• Complete 24-hour postoperative check-in calls and promptly communicate client concerns to the surgery team.
• Assist surgeons in exam rooms and help with sample collection, including phlebotomy, within your training and hospital protocols.
• Support patient care through husbandry and safe restraint as needed.
• Document client communications and scan records, consent forms, and completed anesthesia sheets into the appropriate patient record.
• Work alongside our current Surgical Liaison and hospital teams to support daily department needs.

Skills

Client service

Attention to detail

Communication

Prioritization

Veterinary terminology

Teamwork

Software systems

Education

CVT preferred

Tools

Electronic medical records

Familiarity with veterinary software

Job description

Tufts V.E.T.S. in Walpole, MA is seeking a Surgical Services Coordinator to support the surgery department. The role focuses on client communication, treatment plan review, charge capture, and coordination of discharges in an in-hospital setting.

The position requires a veterinary technician background with at least three years’ experience; CVT preferred. Work hours are Monday–Friday, 9:30am–6pm, with no remote option.