Veterinary Client Services Specialist - Night/Weekend

MARS Veterinary; United States; Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Pet care discounts

Paid vacation/sick days

401(k)

Descripción de la vacante

VCA Animal Hospitals seeks a Client Service Representative to provide friendly, professional customer service. You will greet clients and pets, answer calls, schedule visits, explain charges, and assist with product recommendations and basic pet care education.

Responsibilities include maintaining records, keeping the hospital tidy, and supporting team members on weekends and some holidays as needed. Spanish a plus and a passion for pet care is preferred.

Formación

• Experience in customer service and professional communication.
• Ability to greet visitors, answer phones and guide clients and their pets.
• Familiarity with scheduling, follow-ups and handling payments.

Responsabilidades

• Greet visitors and answer telephones.
• Guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on animal care basics.
• Maintain medical records, charts and reports.
• Keep the hospital neat and clean at all times.
• Work weekends and some holidays.

Conocimientos

Customer service

Phone etiquette

Appointment scheduling

Outbound calls

Payment processing

Product recommendations

Client education

Medical records management

Facility maintenance

Descripción del empleo

VCA Animal Hospitals seeks a Client Service Representative to provide friendly, professional customer service. You will greet clients and pets, answer calls, schedule visits, explain charges, and assist with product recommendations and basic pet care education.

Responsibilities include maintaining records, keeping the hospital tidy, and supporting team members on weekends and some holidays as needed. Spanish a plus and a passion for pet care is preferred.