Client Service Representative

Tufts VETS; Walpole, Northern (MA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Tufts V.E.T.S. in Walpole, MA is seeking a Client Service Representative to greet clients, manage calls, and support front-desk operations in a busy veterinary hospital.

The role emphasizes accuracy in payment processing and efficient client registrations for appointments and emergencies. The ideal candidate has at least 3 years in client service, 1 year in a veterinary setting, and exceptional communication abilities.

Qualifications

• 1 year working in the veterinary field.
• Minimum of 3 years working in client service.
• Excellent verbal and written communication skills.
• Highly organized and able to manage multiple tasks independently.
• Ability to navigate high-stress or emotionally charged situations with professionalism and empathy.

Responsibilities

• Manage a high volume multi-line phone system and direct calls.
• Accurately process and apply payments to client accounts.
• Facilitate client needs including appointment registrations, emergencies, discharges, and pickup of medications and food.
• Maintain the waiting room with awareness of client wait times.
• Assist with referring veterinary communication.
• Provide compassionate support during patient euthanasia and help families with paperwork.
• Communicate with all hospital departments professionally.

Skills

Interpersonal communication

Multitasking

Empathy

Attention to detail

Time management

Professionalism

Education

High school diploma or equivalent

Tools

Payment processing systems

Multi-line phone system

Recordkeeping software

Job description

# Client Service RepresentativeLegal Address - Walpole, MA 02081## OverviewSalary Range$20.00 - $27.00 HourlyPosition TypeFull Time## DescriptionTufts V.E.T.S. is a premier VECCS level 1 certified emergency and specialty hospital in New England. We are committed to providing the highest standard of patient care from a wide range of specialty services including 24-hour emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, urgent care, and cardiology. We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond. The CSR role is the front line of our hospital, greeting clients when then come in and answer the phone to direct calls. They play a vital role in shaping clients impressions of our hospital, and have a high level of communication with every department. The ideal candidate has a high commitment to providing exceptional client care, thrives in a fast-paced environment while working autonomously, maintains professionalism, approachability and a positive outlook. This role requires one to be detail oriented and reliable as well as adapting to new technology with ease.Key Duties Include* Manage a high volume multi-line phone system, directing calls as needed and deciphering emergent and urgent phone calls.* Accurately process and apply payments to client accounts.* Facilitate client needs including registration of appointments and emergencies, discharges, medication and food pick up.* Maintain the waiting room, being cognizant of client wait times.* Assist with referring veterinary communication.* Provide compassionate support with patient euthanasia, helping families complete required paperwork and disposition elections.* Communicate with all hospital departments professionally.## QualificationsEducation Requirements* High school diploma or equivalentQualifications* Minimum of 1 year working in the veterinary field* Minimum of 3 years working in client service.* Exceptional interpersonal and communication skills, both verbal and written.* Highly organized and able to manage multiple tasks independently and efficiently.* Demonstrated ability to navigate high-stress or emotionally charged situations with professionalism and empathy.* Strong attention to detail and time management.* Ability to collaborate with a multidisciplinary team.* Must be able to lift 30 lbs.Schedule: Overnight hours available. May be eligible for shift differentials. Weekends and some holidays required.