Veterinary Front Desk Leader & Client Care Supervisor

Tufts Veterinary Emergency Service; Walpole (MA); On-site; USD 40,000 - 47,000; Full time

Job summary

Tufts VETS in Walpole, MA is seeking a CSR Supervisor who can lead a service-driven front desk, set professional standards, and inspire the team through coaching and open communication while ensuring compassionate client care.

This full-time role is 80% on-site at the front desk, including payroll oversight, scheduling, recruitment input, and regular staff development, with weekends and holidays required.

Qualifications

• Minimum 3 years of leadership or supervisory experience.
• Minimum 3 years working in the veterinary field.
• Minimum 5 years customer service experience.

Responsibilities

• Perform all duties and tasks required of a CSR.
• Motivate, inspire, and empower staff.
• Provide coaching and training aligned with hospital expectations.
• Monitor and provide frequent feedback to ensure hospitality and client service.
• Complete written annual evaluations and quarterly check-ins per hospital policy.
• Participate in recruitment and onboarding for CSR staff.
• Oversee payroll for CSR department including time clock review, pay adjustments, and PTO; work weekends/holidays.
• Participate in callouts and open shift coverage.
• Assist with disciplinary actions when necessary.
• Held regular department meetings.

Skills

Leadership experience

Customer service

Communication skills

Coaching staff

Front desk operations

Team motivation

Conflict resolution

Education

High school diploma

Job description

Tufts VETS in Walpole, MA is seeking a CSR Supervisor who can lead a service-driven front desk, set professional standards, and inspire the team through coaching and open communication while ensuring compassionate client care.

This full-time role is 80% on-site at the front desk, including payroll oversight, scheduling, recruitment input, and regular staff development, with weekends and holidays required.